SHIPPING POLICY

 

This Shipping Policy is for Sterling Mountain Organics and was last updated on 02/20/2024.

 

Shipping and Delivery Options

 

Domestic Shipping

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Purchases over $50:

Free shipping

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Purchases $49 or less:

Standard (5-8 Business Days) - $8

 

Processing Times: Orders are processed within 1 business day(s) excluding weekends and public holidays.

 

Cancellations: After an order is submitted, processing begins and the order cannot be canceled. If there are questions about canceling an order, please contact us.

 

Returns: Returns will be accepted within 30 day(s) from the original purchase date. Items must be returned unused and in original condition. Some items, such as items on sale, may be ineligible for returns. For more information, visit https://www.sterlingmountainorganics.com/return-policy.

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Delayed Orders: In the case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller’s liability. For delayed orders, please first contact the shipping carrier for the item’s status.

 

Damaged Orders: Sterling Mountain Organics is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so that we may assist you in filing a claim with the shipping provider.

 

Shipping Restrictions: The TSA (Transportation Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.

 

Contact: For questions about this shipping policy, contact: sterlingmountainorganics@gmail.com